Returns & Exchanges
We will take returns for up to 10 days after the arrival date of your order. Any items being returned must be in original condition. This means the product cannot be worn, washed, soiled, damaged, or used in any way. There is a 15% restocking fee for all returns and you must email us for a Return Authorization Code at email@example.com.
The Return Authorization Code is only valid for 3 days. If your return is over the return period, a 25% restocking fee will be charged. All special & custom order items, if returned, will be charged a re-stocking fee of 25%.
For clothing, it is fine to try it on, however, you’ll want to make sure you do not subject the item to any scents (such as perfume, smoke or any other scent that will require the garment to be washed). Make sure all accessories, such as laces, are also returned with the garment. Boots should not have any markings on the soles. Please take care and try your footwear on a carpeted or soft floor that will not scratch or mark the bottom of the shoes.
Items that are not returnable are: Tights and Hosen, Costume Wigs, Earrings, Briefs, and Custom/Special Order Items. Custom/Special Order means any item that is ordered from us that states it is a special order item and has to be made, or any item that is not normally for sale on our website. For example, a custom color, or custom size of a particular item.
All special & custom order items, if returned, will be charged a re-stocking fee of 25%. Any special ordered items that are canceled before receiving those items, will also be charged the re-stocking fee.
Returns/exchanges may take up to 2 weeks to process. If you are exchanging and need your item(s) quickly, we suggest placing a new order to speed up the exchange process. Put a note in the box with your exchange/return letting us know how you wish us to proceed with the exchange/return.
I am returning items for a refund: If you are returning items for a refund, there is a 15% restocking fee and shipping is not refundable. You will need a Return Authorization Code, please email us at firstname.lastname@example.org for your RA code.
I am returning items to exchange them for other items: If you are returning items for an exchange then you will receive the full dollar amount of merchandise returned to be used towards your exchange. There is no restocking fee on exchanges. Please note, there will be a shipping fee for any exchanges (to ship the new items to you).
I am returning items for store credit: If you are returning items for store credit then you will receive the full dollar amount of merchandise returned to be used towards a future order. Store credit is issued using a gift certificate code, which will be emailed to you. You can use store credit when placing an order online. Store credit does not expire.
I received a damaged or defective item: If you believe you have received items that are either damaged or defective, please retain all shipping materials (all boxes and packing materials) and contact us right away. A customer service specialist can determine what course of action will need to be taken and save you time and trouble.
Shipping costs are not refundable unless we are at fault. We will always correct any errors we make at no extra cost to you. There will be a new shipping fee for exchanges.
Please do not refuse your package. By refusing a package we are then forced to pay the return shipping cost. Any associated shipping fees we incur from refused packages will be deducted from refund total.